Refund and Returns Policy

1. Returns Eligibility

You may request a return if:

• The item received is damaged, defective, or incorrect
• The product is unused and in its original condition
• The return request is made within the eligible return period
• Original packaging, tags, and proof of purchase are provided

We reserve the right to refuse returns that do not meet these conditions.

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2. Return Period

Customers must request a return within 7 to 14 days of receiving the item, depending on the product category.

After the eligible return window has expired, we may not be able to process a refund or exchange.

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3. Non-Returnable Items

The following items may not be eligible for returns or refunds:

• Used or damaged products caused by customer misuse
• Customized or personalised items
• Digital products or downloadable content
• Clearance or final sale items
• Services already completed or delivered

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4. Refund Process

Once your return is received and inspected:

• We will notify you regarding the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method.
• Refund processing times may vary depending on your payment provider or bank.

Shipping fees and handling charges may be non-refundable unless the return is due to our error.

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5. Exchanges

We may offer exchanges for:

• Defective items
• Incorrect products
• Damaged products during delivery

Replacement items are subject to product availability.

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6. Damaged or Incorrect Orders

If you receive a damaged or incorrect order:

• Contact us as soon as possible after delivery
• Provide your order number and clear photos of the issue
• Our support team will review and resolve the matter promptly

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7. Return Shipping

Unless otherwise stated:

• Customers may be responsible for return shipping costs
• We recommend using a tracked delivery service
• We are not responsible for lost or delayed return shipments

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8. Order Cancellation

Orders may only be cancelled before they are processed or dispatched.

Once an order has been shipped or a service has started, cancellation may no longer be possible.

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9. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again
2. Contact your payment provider or credit card company
3. Allow additional processing time

If you still have issues, please contact us through our website.

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10. Changes to This Policy

We reserve the right to update or modify this Refund & Returns Policy at any time. Changes will be posted on this page with the updated effective date.

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11. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us through:

Shaylight Ltd